Managing the Digital Environment (E)

IO2: Digital Competency Framework

This section concerns working effectively with digital media and equipment in order to support effective learning and manage associated risks.

E1. Identify and resolve problems with the use of technology.
  • Identifying and responding to problems that learners encounter when using hardware/devices, software, platforms and applications

  • Encouraging learners to make use of resources to resolve problems themselves where this is within their capabilities

  • Using digital resources and calling on specialist expertise to solve problems.

E2. Make adjustments to support individual learners
  • Adjusting or modifying learning methods, content or technology to support individual learners

  • Calling on specialist support and expertise where necessary

  • Working with learners to develop, review and update individual learning plans

  • Seeking feedback to improve the accessibility and inclusivity of the digital environment.

E3. Identify and minimise risks to well-being.
  • Identifying physical, psychological and social factors that may cause harm

  • Identifying risks arising from a lack of accessibility in different contexts

  • Agreeing with learners what constitutes acceptable and unacceptable behaviour (both their own and from others) and risk levels in the digital environment

  • Monitoring personal and learner behaviour in the digital environment

  • Taking effective action where actual harm is being caused or there is a substantial risk of harm.

E4. Identify and minimize risks.
  • Identifying security risks in the digital environment

  • Putting in place and monitoring measures to protect the digital environment and maintain the security of personal data

  • Communicating actions that learners can take to maintain security

  • Taking action in response to actual and potential security breaches.

E5. Manage digital identity and presence.
  • Creating, and supporting learners to create, digital identities that are secure and appropriate to the contexts where they are being used

  • Supporting learners to create a digital presence that is consistent and appropriate to the context

  • Supporting learners to manage digital presence and reputation across multiple platforms.

E6. Promote and support access to digital learning and resources
  • Identifying and overcoming barriers to learners accessing digital learning and resources

  • Monitoring access and participation, investigating and taking remedial action when there are problems

  • Supporting learners and potential learners to overcome barriers to digital access.